Quality standards

Organization
UNI EN ISO 9001:2015 certified.
UNI EN ISO 17100:2017 certified.

Telephone waiting times
All calls answered within two rings.

Translators and interpreters
Our professional translators only translate into their mother tongues. They are selected for their specialist skills in specific fields and must satisfy the requirements of our Quality Management System and the Federlingue (Italian Association of Translation, Interpreting and Language Teaching Companies) Code of Ethics.
Our interpreters are selected for their specialist skills in specific fields and they must satisfy the requirements of our Quality Management System and the Federlingue Code of Ethics.

Opening times
Monday to Thursday from 8.30 am to 5.30 pm, Friday from 8.30 am to 12.30 pm.

Languages
More than 40 languages available as standard.

Customization of services
in accordance with client characteristics and needs

  • Tailored glossaries.
  • Use of the same translators and interpreters for all jobs.

Flexibility

  • Delivery times to suit clients’ needs.
  • Services can be provided urgently and during the evening/weekend.

Partnership

  • Active interaction during the translation process.
  • Online research.
  • Recommendations for improvements to websites or documents, notifications about any flaws or mistakes in source texts.

Checking and precision
Quality assurance with cross-checking by a mother-tongue translator, a reviser and a project manager in order to ensure that the translations are impeccable and perfectly correspond to the source text.

Communication
We reply to requests for information and quotes within 48 hours.

Transparency
All of the stages in the working process are monitored at all times.

Reliability
We always deliver by the agreed deadline.

Ongoing training and improvements
4% of our turnover is invested in training and improvements to our organization.

Confidentiality and data security
Widespread use of information technology (including SAP management software, automatic backup systems, perimeter network security with a dedicated hardware firewall and virtual appliances).

Confidential information
Privacy is a top priority for SB Traduzioni. In order to safeguard our clients, we ask all of our suppliers to sign confidentiality and data protection agreements. In accordance with the standards of professional ethics in our field, SB Traduzioni keeps all information confidential.

Copyright 2017 - 2020 - SB Traduzioni

Web Design: Antartika